Terms and Conditions

 

RETURN POLICY

Our policy is all sales are final. If your product is damaged we can offer you an exchange or you will be eligible for a store credit. Your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your store credit will be applied to your profile.

Late or missing refunds (if applicable)

If have not received your store credit confirmation email yet, please contact us at evaclaiborne@gmail.com.

Sale items (if applicable)

Only regularly priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: evaclaiborne@gmail.com and send your item to: 86 B Main Street,, Tiburon, CA, 94920, United States.

 

SHIPPING

To return your product, you should mail your product to: 86 B Main Street,, Tiburon, CA, 94920, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

ORDERING INFORMATION

How will the credit card charge appear on my statement?

Orders will appear on your credit card statement as Eva Claiborne Beauty & Wellness.

Why am I being charged tax on my order?

We may be required to charge tax in your state even if we did not in the past. We value your business highly and hope to be of service to you many times in the future.

How will I know if my order has been received?

After placing your order, you will receive a confirmation email that it has been received. You may check on the status of your order as it goes from Received to Processing to Complete.

 

SHIPPING INFORMATION

Do you ship to PO Boxes or APOs?

We are happy to ship orders to PO Boxes, APO, FPO or DPO addresses via US Mail. Unfortunately, we cannot expedite shipping to PO Box, APO, FPO or DPO addresses, nor can we provide tracking information for orders shipped via US Mail. If you would like to expedite your order or need tracking information, please supply a physical shipping address so that we may ship your package via UPS. If you have any questions, please call us at 415.435.4326.

What are the shipping costs and delivery schedule?

We ship via United State Post Office & United Parcel Service (UPS) – (Note: This pricing does not apply to wholesale orders.)

USPS – US Ground Shipping orders > $50, 4-7 business days Free
USPS – US Ground Shipping orders $0-$49.99, 4-7 business days $5.00
UPS – Standard Shipping orders $0-$49.99, 4-7 business days $9.00
UPS – US 3-Day, 3-4 business days $12.00
UPS – US 2nd Day Air, 2 business days $15.00
UPS – US Overnight, one business day $28.00
UPS – Canada Flat Rate $10.00

 

Expedited Shipping Restrictions

Certain products must be shipped via Ground Shipping Method. For orders containing products with air ship restrictions, the Ground Shipping Method will be the only option available at checkout.

 

INTERNATIONAL ORDERS

Do you ship outside of the United States?

Yes, we can ship anywhere in the world. Please check our shipping prices..

 

By Appointment Only!
Monday thru Friday: 9 am – 7 pm
Saturday: 10 am – 5 pm

86 B Main Street,
Historic Ark Row,
Tiburon, CA 94920

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